How to Raise a Complaint

Last updated: October 2026

Every homeowner who contacts Napiernet Windows & Siding should be treated fairly and honestly. If something went wrong, please tell us. This page explains how. It is a general template and is not legal advice.

What You Can Raise

• Your experience calling or contacting Napiernet Windows & Siding
• How your personal information was handled
• Information on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, start by raising it with the provider directly. Keep a written record.

We still want to know. Feedback helps keep the network honest, and providers who keep falling short of our expectations may be removed. Napiernet Windows & Siding cannot settle contract disputes, refund a provider's work, handle warranty claims or make decisions for a provider.

How to Send a Complaint

Email contact@napiernet.com with:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if known
• What happened and what you would like us to do

What Happens Next

We will confirm by email that we received your complaint, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Not Satisfied

Reply and ask us to look again. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For contractor issues, your state or local contractor licensing board may be able to help.

Contact

Email: contact@napiernet.com